The Vail Valley Partnership-the Chamber & Tourism Bureau today announced the 2011-2012 Platinum Service Program (PSP) winners. <\/p>\n
The Platinum Service Program is a part of the Partnership\u2019s signature program, Destination Experience. PSP evaluates and recognizes outstanding customer service throughout the Vail Valley. The program is run in coordination with Katie Barnes of the Buy Spy and helps businesses establish customer service expectations, set goals and evaluates customer service through a series of mystery shops. Each business that participates in the program receives detailed feedback on the customer\u2019s experience and suggestions for improvement. <\/p>\n
The following businesses received an average score of 90% or higher over eight mystery shop evaluations conducted during the 2011-2012 ski season. <\/p>\n
“High levels of customer service, helping to create a seamless vacation experience for our destination guests, is a pillar of our destination brand and the Partnership congratulates all PSP winners for providing excellent service to our guests,” said Partnership executive director Chris Romer. <\/p>\n
Adventure Ridge<\/p>\n
Allegria Spa<\/p>\n
Antlers Condominiums<\/p>\n
Avon Liquor<\/p>\n
Beano’s Cabin<\/p>\n
Beaver Creek Lodge<\/p>\n
Beaver Liquors<\/p>\n
Bistro Fourteen<\/p>\n
Charter Sports – St James Place<\/p>\n
Charter Sports–Lion Square Lodge <\/p>\n
Charter Sports–Marriott <\/p>\n
Lodge Tower<\/p>\n
Manor Vail Lodge<\/p>\n
Market Place on Meadow Drive <\/p>\n
Northside Coffee & Kitchen <\/p>\n
Rocky Mountain Vacation Rentals <\/p>\n
Slifer Designs <\/p>\n
Solaris Residences <\/p>\n
Sweet Basil <\/p>\n
The Steadman Clinic <\/p>\n
The Tenth <\/p>\n
The Thrifty Shop – Edwards <\/p>\n
Town of Vail – Community Hosts <\/p>\n
Town of Vail–Public Library <\/p>\n
Vail Athletic Club & Spa<\/p>\n
Vail Mountain Lodge & Spa <\/p>\n
Vail Racquet Club <\/p>\n
West Vail Liquor Mart <\/p>\n
In addition, PSP has awarded the following businesses as winners in an overall category: <\/p>\n
Outstanding Customer Service – Retail: Alpine Wine & Spirits<\/p>\n
Outstanding Customer Service – Lodging: Mountain Haus<\/p>\n
Outstanding Customer Service – Restaurant: Toscanini<\/p>\n
Outstanding Customer Service – Professional Services: Ski Butlers<\/p>\n
Outstanding Customer Service – Overall: Game Creek Restaurant<\/p>\n
Please contact Jennifer Weintraub, Events & Membership Manager at (970) 477-4001 or by email at jweintraub@visitvailvalley.com to enroll in the Platinum Service Program or with any questions regarding the Vail Valley Partnership.<\/p>\n","protected":false},"excerpt":{"rendered":"